FAQ'S

How long do I have to wait in line?

Due to COVID-19 all ticket sales will be online only.  You must purchase a minimum of 4 tickets for a specific date and time.  Your ticket purchase determines your group size to go through the haunt.  So, if you want to come with friends, make one purchase.  No refunds or changes will be accommodated, therefore we suggest you purchase your ticket the week you plan to visit.

Upon arrival you will be instructed to join a virtual que line via your mobile device (be sure battery is charged).  You will stay in your car until just prior to your entry time.  You will be notified via text to come to the haunt entrance.  Upon exiting the haunt trail you will proceed directly to the parking lot.


I lost my cellphone/keys/iPod/etc. Can you help me find it?
Please make sure any items you bring with you are secure in your pockets at all times. We are often asked to find lost items and unfortunately we may not be able to look for lost items until at the end of the night when we can go through with a flashlight. If you might have dropped or lost an item during your visit, please let one of our staff know or email us with the details and we will let you know if it was found. We are not responsible for items that are damaged or are not found. Your safest option is to leave these items in your car.


How can I pay for tickets?
You can purchase tickets at  http://hauntedhollowva.hauntbooking.com/product/general-admission-tickets/


Can I take pictures? 
We do Not allow photos or videos on the Haunt trail, but in the barn and the courtyard take tons of photos and show your friends what they are missing!  


Will the actors touch me? 
No. The actors will not touch you. Any contact between our actors and you will be accidental and non-confrontational.
We ask that you do not touch our actors or props either.

 

Do we have to pay to park? 
You will not have to pay to park. When you pull onto property you will be directed to park in the designated field by our parking staff. Please obey their directions and drive slowly!


What can't we bring?
In no particular order... DO NOT BRING Alcohol, drugs, weapons of any sort, flashlights, pets, costumes/masks

 

Do you serve alcoholic beverages? 
No. There is no alcohol allowed, so please don't bring any of your own either.


How old does a child need to be and/or is okay for younger kids?
We have no age restrictions so long as the child wants to go through on his/her own will with no one forcing him through. Everyone is different. If you think your child will be okay with the scares then bring them. Please use appropriate judgment.

 

How long does it take to walk the trail? 
Plan on about 30 minutes...but some folks have a tendency to walk fast. Wonder why?

 

What happens if I break the rules? 
All rules are strictly enforced for the safety of our guests and employees. Anyone violating the rules may be asked to leave the property with or without warning, and without refund. We will also refuse admission if you appear to be intoxicated or under the influence. We also have members from of local sheriff's department on site if you would like to visit with them about our rules.

 

How can I get a job at Haunted Hollow? 
Please go here. We are always looking for good help.

I want to do a story on your haunted trail, who do I talk to?
Call (703) 596-5113 or email info@hauntedhollowva.com

I have a question that wasn't answered here, who can I ask?
Call (703) 596-5113 or email info@hauntedhollowva.com

 

Are there discounts for children? 
The scaring is the same cost for big or little kids!.

 

Group Rates?
No group rates, but their are discount coupons for the 1st weekend and follow us on Facebook and Instagram for popup discounts. Send an email to info@Hauntedhollowva.com for online coupons.
 

Will you be opened if it has rained or what happens if inclement weather occurs while we are at Haunted Hollow? 
Safety of our guest and actors is our main concern and we want everyone to have a great experience. Making the call to cancel is not an easy decision and we try to wait as long as possible just in case the conditions change. Check the website, Facebook or call. Remember it might be fine at Haunted Hollow and only raining on you!

 

Handicap accessible? 
We have tried to make most of the trail accessible to  manual wheelchairs with assistance.  Call ahead to let us give you the details and help with your planning.  We have tried to make it so everyone can have fun. But if you are on crutches, wearing a brace on your lower body, beware. It is an outdoor trail with rugged terrain.

 

We don't like saying NO, but we do for the following:


NO Refunds
NO Smoking  on the trail
NO Lighters 
NO Cellphone lights or camera use on the trail. 
NO Strollers on the trail
NO Bad Language
NO Alcohol 
NO Weapons

WARNINGS & DISCLAIMER

This haunted farm experience known as Haunted Hollow is being conducted by Japal Ag Ed, Inc. which reserves the right to refuse admission to anyone. You will experience intense audio and lighting, extreme low visibility, strobe lights, fog, damp or wet conditions, uneven footing and physically demanding environment. You acknowledge that you assume all risks of physical, emotional or mental injury and property damage. You should not participate if you are pregnant, have claustrophobia, prone to seizures, heart or respiratory problems or are under the influence of any drug or alcohol. You will not be admitted if you appear intoxicated, under the influence of drugs or are wearing any form of temporary cast, medical brace or crutches. You will be asked to leave if you are engaging in any horseplay, which in the sole discretion of Japal Ag Ed, Inc. employees or agents, may endanger or diminish the enjoyment of other participants. Taking pictures or video is prohibited.
 

There are no refunds! Enter at your own risk!

Your ticket is a revocable license and may be taken and admission refused upon refund of purchase price. Holder of this ticket understands that there is inherent risk involved with attending Haunted Hollow. Holder voluntarily assumes all risks and damages associated with participation in Haunted Hollow. In consideration and acceptance of entrance into Haunted Hollow holder agrees to release the operator, affiliates, officers, directors, and employees and property owner from any liability, harm, injury or death, cost or expense whatsoever that may arise directly or indirectly, from attending Haunted Hollow or any activity associated with this location.
 

There are security guards on duty and security video cameras in use!

 

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