Haunted Hollow VA FAQ's

FAQ'S

How long do I have to wait in line?

We have learned that timed ticketing makes for a more enjoyable experience. You must purchase a minimum of 2 tickets for a specific date and time.

Can my friends go with me?
Everyone in your group must have the same ticket time. So, if you want to come with friends, make one purchase. You can add up to 4 additional tickets at the ticket booth if someone wants to tag along at the last minute.

NEW!!! Will my group go alone?

Groups of 6 to 8 are the perfect number to get the best experience and keep up with the flow of guest. Ticket holders of less than 6 will be joined with other guest.

NEW!!! Can I bring my puppy/dog/cat/pet?
We strive to ensure a safe, fun and frightful experience. Please leave your pets a home. They will NOT be allowed to go through the trail.

Can I get a refund if I cannot make it?

No refunds or changes will be accommodated, therefore we suggest you purchase your ticket the week you plan to visit.

I got tickets for the wrong date...Can I just come anyway?

Sorry but NO! Many times especially the dates in October we are sold out. Be sure to check your tickets when you make your purchase.

I lost my cellphone/keys/iPod/etc. Can you help me find it?
Please make sure any items you bring with you are secure in your pockets at all times. We are often asked to find lost items and unfortunately we may not be able to look for lost items until at the end of the night when we can go through with a flashlight. If you might have dropped or lost an item during your visit, please let one of our staff know or email us with the details and we will let you know if it was found. We are not responsible for items that are damaged or are not found. Your safest option is to leave these items in your car.

How can I pay for tickets?
You can purchase tickets starting September 1, 2024. Check back to this website. Watch Facebook and Instagram for updates

Can I wear a mask or costume?
Costumes that conceal identity are prohibited. Face coverings that conceal identity are prohibited. (This policy does not apply to masks meant to reduce the spread of Covid-19 and other germs.) Absolutely NO props attached to costume or carried in hand.

Can I take pictures?
We do Not allow photos or videos on the Haunt trail, but in the barn and the courtyard take tons of photos and show your friends what they are missing!

Will the actors touch me?
No. The actors will not touch you. Any contact between our actors and you will be accidental and non-confrontational.
We ask that you do not touch our actors or props either.

Do we have to pay to park?
You will not have to pay to park. When you pull onto property you will be directed to park in the designated field by our parking staff. Please obey their directions and drive slowly!

What can't we bring?
In no particular order... DO NOT BRING Alcohol, drugs, weapons of any sort, flashlights, pets, costumes/masks

Do you serve alcoholic beverages?
No. There is no alcohol allowed, so please don't bring any of your own either.

How old does a child need to be and/or is okay for younger kids?
This is a scary event and your are paying us to scare and startle you. We DOT NOT recommend this for anyone under 13 years of age. Children 13 to 15 must be accompanied by an adult (Adult - Person age 18 or older)

How long does it take to walk the trail?
Plan on about 30 minutes...but some folks have a tendency to walk fast. Wonder why?

What happens if I break the rules?
All rules are strictly enforced for the safety of our guests and employees. Anyone violating the rules will be asked to leave the property with or without warning, and without refund. We will also refuse admission if you appear to be intoxicated or under the influence. We have members from the local sheriff's department on site if you would like to visit with them about our rules.

How can I get a job at Haunted Hollow?
Please go here. We are always looking for good help.

I want to do a story on your haunted trail, who do I talk to?
Call (612) 440-1962 or email info@hauntedhollowva.com

I have a question that wasn't answered here, who can I ask?
Call (612) 440-1962 or email info@hauntedhollowva.com

Group Rates?
No group rates, but their are discount coupons for the 1st weekend and follow us on Facebook and Instagram for popup discounts. Send an email to info@Hauntedhollowva.com for online coupons.

Will you be open if it has rained or what happens if inclement weather occurs while we are at Haunted Hollow?
Safety of our guests and actors is our main concern and we want everyone to have a great experience. Making the call to cancel is not an easy decision and we try to wait as long as possible just in case the conditions change. Check the website, Facebook or call. Remember it might be fine at Haunted Hollow and only raining on you!

Handicap accessible?
We have tried to make most of the trail accessible to manual wheelchairs with assistance. Call ahead to let us give you the details and help with your planning. We have tried to make it so everyone can have fun. But if you are on crutches, wearing a brace on your lower body, beware. It is an outdoor trail with rugged terrain.

We don't like saying NO, but we do for the following:

NO Refunds
NO Smoking on the trail
NO Lighters
NO Cellphone lights or camera use on the trail.
NO Strollers on the trail
NO Bad Language
NO Alcohol
NO Weapons

Terms and Conditions

Terms and Conditions of Use and Ticket Purchase

Last Updated: 9/15/2025

These Terms of Use (“Terms”) govern your use of JAPAL AG-ED INC websites and mobile applications—including, without limitation, www.mapletreefarmva.com, www.hauntedhollowva.com—(collectively, the “Site”), and your purchase, possession, or use of any JAPAL AG-ED INC tickets, products, or services (collectively, the “Services”).

By using this Site or purchasing a ticket, you agree to be bound by these Terms. If you do not agree, you should not use the Site or purchase a ticket.

1. Changes to Terms

We may update these Terms from time to time. Any changes will be effective when posted on the Site, with the “Last Updated” date indicating the latest revision.

Changes will not apply retroactively to tickets or services already purchased before the revision date, unless required by law.
Your continued use of the Site or purchase of tickets after changes are posted constitutes acceptance of the updated Terms.

2. Agritourism Liability Notice

Attention: Under the Virginia Agritourism Activity Liability Act (§ 3.2-6402):
“There is no liability for an injury to or death of a participant in an agritourism activity conducted at this agritourism location if such injury or death results from the inherent risks of the agritourism activity. Inherent risks include, among others, risks of injury inherent to land, equipment, and animals, as well as the potential for a participant to act in a negligent manner that may contribute to their own injury or death. You are assuming the risk of participating in this agritourism activity.”

This notice is posted pursuant to Virginia law and applies to all guests entering Haunted Hollow Va, Maple Tree Farm Va owned and operated by JAPAL AG-ED INC.

3. Tickets and Assumption of Risk

Your ticket is a revocable license and may be revoked, with admission refused, upon refund of the purchase price.
Attendance at any JAPAL AG-ED INC event involves inherent risks. By purchasing or using a ticket, you voluntarily assume all risks of injury or damages associated with your attendance.
In consideration of entry, you agree to release and hold harmless JAPAL AG-ED INC, its affiliates, officers, directors, employees, agents, and the property owner from any liability, harm, injury, or death, costs, or expenses arising from your attendance—except in cases of gross negligence or willful misconduct.

4. Code of Conduct

By purchasing a ticket, you agree to comply with all posted and announced rules, regulations, and standards of conduct.

Failure to comply may result in removal from the event without refund.
Management reserves the right to take any action deemed appropriate, including warnings, removal, or referral to law enforcement.

5. Refund and Cancellation Policy

All sales are final. We maintain a no-refund policy for unused tickets.
If JAPAL AG-ED INC cancels an event due to weather or other circumstances, you will receive a refund of the ticket purchase price, minus applicable service charges (defined as transaction, processing, or third-party vendor fees).
If the event is open and you do not attend or redeem your ticket, no refund will be provided.
Any and all changes to your order must be made before the scheduled event time of your ticket.

6. Communications Consent

By purchasing a ticket, you consent to receive email and/or text communications from JAPAL AG-ED INC regarding your order, cancellations, delays, or upcoming events.

You may opt out of promotional communications at any time, but operational notices regarding your ticket and event attendance may only be sent by email or text.
You confirm that you are the subscriber of the phone number provided, and you consent to receive text messages under the Telephone Consumer Protection Act (TCPA).

7. Photography and Media

By attending an event, you acknowledge and agree that you may be photographed, recorded, or otherwise captured on video.

Such images and recordings may be used by JAPAL AG-ED INC for promotional, advertising, and media purposes without further approval or compensation.
If you do not wish to appear in photographs or recordings, please notify event staff upon arrival.

8. Governing Law

These Terms and your use of the Site and Services shall be governed by, and construed in accordance with, the laws of the Commonwealth of Virginia, without regard to its conflict of law rules.

9. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

DISCLAIMER